Communications in Industry and Commerce
The Course on Communications in Industry and Commerce which I was fortunate enough to attend from the 9th - 13th May last, was held at Roffey Park Institute, three miles from Horsham in the peaceful Sussex countryside.
There were fourteen students present, divided for practical work into two syndicates of seven. Their ages ranged from 24 to 53. The variation in age, occupation and experience of those attending provided many differences of opinion which were stimulating both in lecture and in free time.
The media covered were:
After a very good introductory talk, an American film of an imaginary Works Committee Meeting was shown. This was both instructive and amusing. Syndicate 'A' then staged a mock Departmental Meeting in a store. Syndicate 'B' presented a meeting of members of a small country town, disturbed at increasing acts of vandalism in the locality. These meetings were recorded and played back later in the course. Syndicate 'B's brief provided an opportunity for the display of a hitherto unsuspected histrionic ability which proved most entertaining.
Various types of interview were staged, with students playing roles. Two sixth form boys from the local Grammar School volunteered as interviewees for imaginary posts as management trainees in industry. These interviews were found to be so instructive that all members requested more, even at the expense of a reduction in the introductory talk.
The visiting lecturer was a barrister who specialised in teaching public speaking. After he left us he went to the House of Lords to "vet" two speakers there, so we felt we had received the best tuition available.
4 Written Communication
The lecture was short but full notes were provided.
5 Visual Presentation
This talk was illustrated by free hand sketches and coloured slides.
The underlying theme of the course seemed to be the inculcation in each student of an awareness of the reaction any remark or gesture of his might arouse in another. Negative statements and attitudes were discouraged. Positive encouragement of one's audience was the constant aim.
This fundamental idea permeated all the lectures and practical work. I felt that if I always tried to bear in mind the lesson, my communication with people in business and private life must improve.
The students' dining room was served from the same kitchen as that of the Staff of the adjacent Rehabilitation Centre. The arrangement in the Students' Hostel were excellent. The bedrooms were very well appointed, and the lounge was comfortable. Bar facilities were available and the Steward and Housekeeper were most helpful at all times.
Mr Watton Clarke, the Principal, and his resident lecturers were at all times most charming and helpful. With such dedicated staff the course was assured of success.
I would like to thank the General Manager and the Council of the Savings Banks Institute for having given me the opportunity of enjoying such an interesting week.
S. C. W.
LOST and FOUND (I Hope)
There was once a young cashier who was diligently going about his business on Friday lunchtime, (the Bank was very crowded) when a young man popped his head round the door of the Branch and shouted "Hey Mister, somebody's dumped a mattress on your doorstep", whereupon the cashier at the first available moment investigated the said 'mattress'.
Sure enough there was a mattress lying on the pavement outside the Branch. Not new, but certainly not very old. The Branch Manager then told the cashier to 'phone the local police station as there was a danger of the depositors (or anyone else for that matter) falling over it in the dark. The Sergeant was most helpful and after the usual type of question asked "And your name please sir?" It has since been confirmed by the constable who removed the offending object that the unfortunate cashier who thought he was doing a public service that he will be the new OWNER of one slightly soiled mattress - complete with footprints - if it is not claimed within three months.