two recollections by Norman Worwood
Working as a quite new, but administratively senior, cashier at Kings Heath branch with an experienced manager (Len Wright) was great fun for me, but Len had one serious character flaw, which he could not hide, namely that his ruddy, slightly glowering countenance and abrupt style of speech made him seem particularly fearsome, especially to customers who did not appreciate that in reality he was quite a 'softie'.
I had just served an elderly lady. She closely studied her passbook, walked to one of the public desks, picked up a deposit slip and began to write. She returned to my cash position and in complete silence handed me her passbook and the slip. On its reverse she had written:
"I think you have made a mistake in my book. If you agree, PLEASE NOD",
the latter words being in capitals. Admitting my mistake, I gently asked why she had written down the comment. With a most disapproving grimace, she said (quietly, of course) that she did not want to get me into trouble with "that manager".